配送政策 SHIPPING POLICY
Free shipping on orders over $39.99.
Every AFOKOSKIN order is prepared with care. Orders are typically processed within 2–3 business days, excluding weekends and holidays. You will receive a confirmation email once your order has shipped, including tracking information.
Shipping charges are calculated at checkout. Once your order leaves our hands, standard shipping typically takes 3‑5 business days depending on your location. We ship primarily through USPS. If you would like to receive your shipment faster, you can choose expedited shipping for an additional cost.
During holidays and sale periods, processing times may extend to up to 14 business days. We appreciate your patience during our busiest seasons.
A note on delivery: Once your order has shipped, you will receive an email with a tracking number so you can monitor your package’s progress. While we do our best to get your order out quickly, we’re unable to control delays that occur during transit. If you experience a significant delay or issue with delivery, please reach out to us at admin.vastfloat@gmail.com and we’ll do our best to help.
购买金额超过39.99美元的订单，可享受免费配送服务。
通常情况下，订单会在 2‑3 个工作日内完成处理，不过这不包括周末和节假日。当您的订单已发出后，您会收到一封确认邮件，其中包含订单跟踪信息。
节假日和促销期间,处理时间可能延长至14个工作日。感谢您在繁忙时段的耐心等待。
您的订单发出后,标准配送通常需要3‑5 个工作日,具体时间取决于您的所在地。我们主要通过美国邮政服务(USPS)发货。如果您希望更快收到货物，可以选择需要额外费用的加急运输服务。
关于配送的说明: 当您的订单被发货后，您将会收到一封包含追踪号码的邮件，您可以通过这个号码来跟踪包裹的进度。虽然我们会尽力尽快发出您的订单,但我们无法控制运输过程中可能发生的延误。如果您遇到严重的配送延误或问题,请联系我们: admin.vastfloat@gmail.com,我们将竭诚为您提供帮助。
退款政策 Return policy
To start a return or if you have a problem with your order, please contact us at admin.vastfloat@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged or Defective Items
If your order arrives damaged or defective we want to make it right. Please contact us at admin.vastfloat@gmail.com within 7 days of receiving your order with:
- A photo of the damaged or defective item
- Your order number
We’ll arrange a replacement as quickly as possible.
You can always contact us for any return question at admin.vastfloat@gmail.com.
Exceptions / non‑returnable items
For the safety and hygiene of all our customers we’re unable to accept returns on skincare products. This is standard practice across the skincare industry. We encourage you to review the full ingredient list for each product before purchasing, especially if you have known sensitivities or allergies. Our complete ingredient lists are available on every product page ‑ and if you have questions about whether a product is right for your skin, reach out to us before you order. We’re happy to help.
Unfortunately, we cannot accept returns on sale items or gift cards. Shipping costs are non refundable once your order has been shipped. Please double check your address for accuracy.
Missing Packages
If your tracking shows delivered but your package hasn’t arrived, please allow 24 hours as carriers sometimes mark packages delivered before they arrive. If it still hasn’t shown up after that window contact us at admin.vastfloat@gmail.com and we’ll work with you to resolve it.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds for canceled orders will be subject to a 10% restocking fee. Please contact us if you need to cancel an order, or have any questions about your order.
Order Changes & Cancellations
We begin processing orders quickly to get them to you as fast as possible. If you need to make a change or cancel, contact us at admin.vastfloat@gmail.com immediately after placing your order. We’ll do our best to accommodate requests made before fulfillment begins ‑ but we cannot guarantee changes once processing has started.
Thanks for understanding and for your support.
如果您想要退货，或者遇到任何问题，请通过 admin.vastfloat@gmail.com 与我们联系。如果您的退货请求被接受，我们将为您发送退货标签，以及关于如何以及在哪里寄送包裹的说明。如果您在没有先提出退货请求的情况下就将商品寄回给我们，那么我们的退货请求将不会被接受。
损坏或有缺陷的物品
如果您的订单送达时已损坏或存在缺陷,我们希望妥善解决。请在收到订单后7 天内通过admin.vastfloat@gmail.com联系我们,并提供以下信息:
- 损坏或有缺陷物品的照片
- 您的订单号
我们会尽快安排更换。
如果您有任何关于退货的问题，可以随时通过admin.vastfloat@gmail.com与我们联系。
例外情况/不可退货的商品
为了保障所有顾客的安全和卫生,我们不接受护肤品的退货。这是护肤品行业的通用做法。我们建议您在购买前仔细查看每款产品的完整成分表,尤其如果您已知对某些成分敏感或过敏。所有产品页面均提供完整的成分表—如果您对某款产品是否适合您的肤质有任何疑问,请在下单前联系我们。我们很乐意为您提供帮助。
遗憾的是，我们无法接受促销商品或礼品卡的退货申请。一旦订单已发出，运费将无法退还。请务必确认您的地址是否正确。
包裹丢失
如果您的物流追踪信息显示已送达,但包裹尚未送达,请耐心等待24小时,因为快递公司有时会在包裹实际送达前将其标记为已送达。如果24小时后包裹仍未送达,请联系我们: admin.vastfloat@gmail.com,我们将协助您解决问题。
退款
一旦我们收到并审核了您的退货申请，我们会通知您。同时，我们会告知您退款是否已被批准。如果退款被批准，您的资金将自动返还到原来的支付方式中。请注意，银行或信用卡公司可能需要一些时间来处理并释放退款资金。
对于已取消的订单，将收取 10%的退款手续费。如果您需要取消订单或有任何疑问，请随时联系我们。
订单更改和取消
我们会尽快处理订单,以便尽快将商品送到您手中。如果您需要更改或取消订单,请在下单后立即联系我们: admin.vastfloat@gmail.com。我们会尽力满足您在订单处理开始前提出的更改要求,但一旦订单开始处理,我们无法保证一定能够更改。
感谢您的理解，感谢您对我们的支持。
